Privacy Policy

Prime Agent Systems SMS is an independent business providing SMS automation and customer communication services for service businesses.

This Privacy Policy explains how Prime Agent Systems SMS collects, uses, stores, and protects information obtained through this website, the designated website chat, telephone calls, email communications, SMS communications, and services.

1. Information We Collect

We may collect information that individuals voluntarily provide, including:

• Name.
• Mobile telephone number.
• Email address.
• Business name.
• Business contact information.
• Information entered into the designated website chat.
• Questions and service inquiries.
• Communication preferences.
• SMS opt-in and opt-out records.
• Date, time, source, and method of consent.
• Message history.
• Records of STOP and HELP requests.
• Information concerning services requested or discussed.

We may also automatically collect limited technical information, including:

• IP address.
• Browser and device type.
• Operating system.
• Referring pages.
• Pages viewed.
• General website activity.
• Approximate location derived from technical information.
• Cookie and analytics information.

2. How Information Is Collected

Information may be collected:

• Through the official Prime Agent Systems SMS website chat.
• When an individual calls or emails us.
• When an individual communicates with us by SMS.
• When an individual requests information about our services.
• When an individual purchases or uses a service.
• Through service providers acting on our behalf.
• Automatically through website analytics, security tools, cookies, and similar technology.

The designated LeadConnector website chat is the only website method used to collect mobile telephone numbers and SMS marketing consent.

3. How We Use Information

We may use information to:

• Respond to questions and inquiries.
• Provide requested information.
• Discuss SMS automation and business communication services.
• Schedule and manage consultations.
• Provide customer support.
• Deliver and administer purchased services.
• Send marketing SMS messages when valid marketing consent has been provided.
• Maintain records of consent and communication preferences.
• Process and respect STOP, HELP, unsubscribe, and opt-out requests.
• Operate, maintain, secure, and improve the website.
• Prevent fraud, abuse, unauthorized access, or unlawful activity.
• Maintain business, billing, and transaction records.
• Comply with legal, regulatory, carrier, messaging, and contractual requirements.

We will not use SMS consent to send materially different categories of messages from those disclosed when consent was collected.

4. SMS and Mobile Messaging

Prime Agent Systems SMS operates a Marketing SMS program.

Individuals who voluntarily opt in through the designated Prime Agent Systems SMS website chat may receive recurring marketing text messages concerning:

• Prime Agent Systems SMS services.
• Consultation opportunities.
• Service announcements.
• Special offers.
• Discounts.
• Limited-time promotions.
• Other promotional information concerning Prime Agent Systems SMS.

Consent to receive SMS messages is voluntary and is not a condition of purchasing a product or service.

Message frequency varies.

Message and data rates may apply.

Reply STOP at any time to unsubscribe.

Reply HELP for assistance.

Assistance is also available by emailing [NEW BUSINESS EMAIL] or calling +1 236-246-7013.

After a recipient replies STOP, Prime Agent Systems SMS may send one final confirmation message acknowledging the opt-out request. No additional marketing messages will be sent unless the recipient completes a new opt-in process.

5. Mobile Information and SMS Consent Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services, such as customer service, website hosting, customer relationship management, telecommunications, and message delivery, is permitted only when reasonably necessary to provide those services.

All other information-sharing provisions in this Privacy Policy exclude text-messaging originator opt-in data and consent. Mobile telephone numbers, SMS opt-in information, and SMS consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Prime Agent Systems SMS does not sell, rent, trade, transfer, or disclose mobile telephone numbers, SMS opt-in information, or SMS consent records to lead buyers, lead sellers, data brokers, advertising partners, or unaffiliated businesses for their own marketing.

Consent to receive messages from Prime Agent Systems SMS applies only to Prime Agent Systems SMS and cannot be sold, rented, transferred, or assigned to another organization.

6. Service Providers

We may use service providers for:

• Website hosting and maintenance.
• Customer relationship management.
• Telecommunications and SMS delivery.
• Email delivery.
• Data storage.
• Analytics.
• Cybersecurity.
• Payment processing.
• Technical support.
• Customer support.
• Other operational services.

Service providers may process information only as reasonably necessary to perform services for Prime Agent Systems SMS or as required by law.

Service providers are not authorized to use mobile information or SMS consent information for their own advertising or marketing campaigns.

7. Sale of Personal Information

Prime Agent Systems SMS does not sell personal information or customer leads.

Prime Agent Systems SMS does not sell or rent mobile telephone numbers, SMS opt-in records, or SMS consent information.

8. Cookies and Analytics

The website may use essential cookies, analytics technology, performance tools, and similar technologies to operate the website, identify technical issues, understand general website activity, prevent misuse, and improve usability.

Visitors may control cookies through their browser settings. Disabling cookies may affect certain website features.

9. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide services.
• Respond to requests.
• Maintain business and transaction records.
• Document SMS consent and opt-out activity.
• Meet contractual obligations.
• Prevent fraud and abuse.
• Resolve disputes.
• Comply with applicable requirements.
• Enforce agreements.

Information may be deleted, anonymized, or securely disposed of when it is no longer reasonably required.

10. Data Security

Prime Agent Systems SMS uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, loss, or disclosure.

No website, network, storage system, or electronic transmission can be guaranteed to be completely secure.

11. Processing Outside Canada

Prime Agent Systems SMS is based in Canada.

Information may be processed or stored in Canada, the United States, or other jurisdictions where authorized service providers operate. Information processed outside Canada may be subject to the laws of the applicable jurisdiction.

12. Privacy Rights and Choices

Subject to applicable laws, individuals may:

• Request access to their personal information.
• Request correction of inaccurate information.
• Request deletion when legally available.
• Withdraw consent for future communications.
• Update communication preferences.
• Ask questions about our privacy practices.
• Opt out of SMS messages by replying STOP.

13. Children’s Privacy

This website and the Prime Agent Systems SMS services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in business practices, technology, services, or applicable requirements.

The updated policy will be posted on this page with a revised “Last Updated” date.

15. Contact Information

Questions or privacy requests may be directed to: